Joomla! Priority Support

You've invested heavily in your Joomla! website so it makes sense to ensure you get the most out of it. Our maintenance packages offer ongoing support and maintenance of your investment ensuring it's always in safe hands and performing at its best. We offer three flavours of support each designed to fullfil a slightly different need with the provision of a slightly different feature set. The one thing they all have in common is our commitment to you that your Joomla! website will be well maintained.

All Packages include access to our Joomla! Secuirty & Update service that proactively notifies clients of confirmed security issues, patches and updates. All packages include a industry leading Service Level Agreement for added peace of mind.

Blue Label

Cost: $400 per month
Incidents: 10 per month
Scope: Joomla! Core Installation Only
Response Time: 1 Business Day
Live Support: No

Ticketed support accessible via web or email to compliment your web team in the day to day management of your Joomla! site.  

Red Label

Cost: $800 per month
Incidents: 20 per month
Scope: Joomla! Core and Extensions as defined in Schedule S1
Response Time: 1 Business Day
Live Support: On appointment 

Black Label

Cost: $1500 per month
Incidents: 40
Scope: Joomla! Core and Extensions as defined in Schedule S2
Response Time: 4 hours 24 x 7
Live Support: 24 x 7 Rapid Response

Platinum Label

Tell us what you want and we will endeavour to deliver.